Frequently Asked Questions

Everything you need to know about your order and our services.

How long will it take for my order to be shipped?

Orders for in-stock items are typically processed within 1-3 business days. Pre-order items will ship as soon as they become available, as indicated on the product page.

What shipping methods do you offer?

We offer worldwide shipping via standard postal services and express carriers like DHL and UPS. Shipping costs and delivery times are calculated at checkout based on your location.

Can I return an item if I am not satisfied?

Yes, you can return most items within 14 days of receipt. Please ensure that physical media like CDs and Vinyl remain in their original shrink-wrap. Apparel must be unworn and unwashed.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods depending on your country of residence.

How do I track my package?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your delivery's progress.

What should I do if my Vinyl arrived damaged?

Please contact our customer support team immediately with your order number and photos of the damage. We will arrange for a replacement or a refund as quickly as possible.