Returns & Exchanges

At Napalm Records, we want you to be completely satisfied with your heavy metal merchandise and media. If your order doesn't meet your expectations, you can return most items in their original, sealed condition within 30 days of delivery.

1

Initiate Your Return

Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that vinyl records and CDs are well-protected to prevent damage during transit.

3

Ship to the Warehouse

Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse team inspects the returned items, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing